General conditions for booking and issuing airline tickets:

The provisions of the Montreal Convention, as well as the previous Warsaw Convention apply to all passengers. These clauses are valid for the whole journey, including for each section entirely within the country of departure or arrival. The applicable convention, as well as the additional transport agreements included in the terms of the tariff, provide for limitations in the airline’s liability.

The conditions of carriage, including, but not limited to a fine for changing the reservation, allowed luggage, ticket cancellation, etc., as well as the conditions for using the respective tourist service, are regulated by the specific conditions of the airline’s tariff. That is why it is a mandatory condition for the consumer to purchase a plane ticket.

Luggage claims: Written notice must be given to the airline within 7 days of receipt of the damaged luggage, and in case of delay – up to 21 days from the date on which the passenger has received the luggage.

YOU CANNOT TRAVEL IF YOU DO NOT HAVE ALL THE NECESSARY DOCUMENTS (PASSPORT OR IDENTITY CARD, VISA).

AUTHORITIES IN SOME COUNTRIES MAY REQUIRE YOUR AIRLINE COMPANY TO PROVIDE INFORMATION ABOUT YOUR PERSONAL DATA OR TO REQUEST ACCESS TO THIS INFORMATION.

LUGGAGE: Airlines apply different rules for the transport of fragile, valuable or perishable goods.

Checked Luggage: Airlines allow the carriage of checked baggage as the permitted weight varies depending on the class and / or destination (route). Airlines apply additional fees in case of excess weight.

Hand Luggage: Airlines allow the carriage of hand luggage, and the permitted weight varies depending on the class and / or destination (route).

It is recommended you carry a minimum amount of hand luggage.

REGISTRATION TIME: The time shown in the printout of your reservation is the time of departure of the airplane. The time of departure differs from the time of check-in for the respective flight or the time at which you must show up to be taken to the airplane.

Your airline may refuse transportation if you arrive late.

The check-in time specified by the airline is the latest time you can check in to be allowed on the airplane’s board. The time of leading to the airplane specified by the airline is the latest time at which you must appear at the exit to the airplane.

DANGEROUS ITEMS: For safety reasons, dangerous items must not be placed in checked or hand luggage, except when these items are accompanied by a special permit. Dangerous items include compressed gases, corrosive substances, explosives, flammable liquids and solids, radioactive materials, oxidizing materials, poisons, infectious substances and suitcases with an installed alarm. For greater security, other restrictions may be applied.

The passenger is fully responsible for the data provided by him in the Internet reservation system, including, but not limited to choosing the start and end dates of the trip, destinations, carrier, price, passenger and payer data, according to the terms of the tariff.

The passenger should enter the names in Latin as written on the identity document with which he/ she will travel.